Privacy Policy

1. Overview

This Privacy Policy explains how SMOANT / Cloupor Group and its affiliates (“SMOANT”, “we”, “us”, or “our”) collect, use, share, and protect information when you visit smoant.com and related online services (the “Site”).

2. Information we collect

Depending on how you use the Site, we may collect:

• Contact and account data — such as name, email address, password (stored as a secure hash), and optional display name when you register, sign in, or contact us
• Support and form submissions — messages, company details, country, and inquiry type sent through contact or support forms
• Product verification data — security codes and related query results you choose to check or save to an account
• Technical data — IP address (often stored in hashed form), browser type, device information, approximate location derived from network data, pages visited, and referral URLs
• Cookies and similar technologies — including session cookies for sign-in, preference cookies (for example age-gate acknowledgment), and analytics / security tools such as Google Analytics 4 and Cloudflare Turnstile

3. How we use information

We use information to:

• Operate, secure, and improve the Site
• Provide accounts, authenticity verification, and support responses
• Send transactional messages (for example password reset emails)
• Analyze aggregate usage and diagnose technical issues
• Comply with legal obligations and enforce our Terms
• Prevent fraud, abuse, and underage access where reasonably possible

4. Legal bases (where applicable)

If you are in a region that requires a legal basis for processing (such as the EEA/UK), we typically rely on performance of a contract (account and requested services), legitimate interests (security, site improvement), consent (where required for certain cookies or marketing), and legal obligations.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who help us host, secure, email, or operate the Site (for example cloud infrastructure and email delivery)
• Affiliates within Cloupor Group as needed to provide brand and support services
• Authorities when required by law or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, or asset transfer

6. International transfers

Our Site may be hosted and processed on infrastructure located in multiple countries (including via Cloudflare). Where required, we take appropriate steps to protect personal information transferred across borders.

7. Retention

We retain information only as long as needed for the purposes described above, including account lifetime, support history, security logs, and legal retention requirements. You may request account deletion subject to applicable law and legitimate retention needs.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To exercise these rights, contact info@smoant.com. You may also unsubscribe from marketing emails where offered.

10. Children’s privacy

The Site is not directed to children or anyone under the legal age for vaping products. We do not knowingly collect personal information from underage users. If you believe we have collected such information, contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Continued use of the Site after an update means you acknowledge the revised policy.

12. Contact

For privacy questions, email info@smoant.com or use our Contact page.